Shipping & Return
Terms & Privacy
FAQ & Cookie
Contact
FAQ’s
PREORDERS
Delivery time of a preorder
A preorder gives you the opportunity to buy an item that will become available at a later date. The expected shipping day is specified in the product description.
Each preorder product page includes an estimated shipping date. Please refer to the information displayed on the individual product page for the most accurate shipping timeline.
PAYMENTS
Payment Methods
We currently accept the following payment methods:
- Apple Pay
- Shop Pay
- Google Pay
- Visa
- Mastercard
- American Express (AmEx)
We do not currently accept:
- Bank Transfer
- Cheque
- Cash on Delivery (COD)
All payments made on the annulé website are processed through secure encrypted payment systems.
All transactions are charged in Euro (EUR).
PRODUCT CARE
Shoe Care
To clean your annulé shoes, remove dirt with a damp cloth or sponge and protect it by regularly applying a light, natural wax and buffing with a soft cloth. Try to avoid extremes of heat and moisture. If your shoes get wet, pat them dry to remove any excess moisture and leave to dry completely at room temperature.
For specific product care inquiries, please email us using our contact form.
Bag Care
To preserve the quality of your annulé bags avoid prolonged direct exposure to light and heat. We recommend storing the bag in its original packaging, when not in use. Avoid contact with water, oils, perfumes and cosmetics. If your bag gets wet, pat dry to remove any excess moisture and leave to dry completely at room temperature.
For specific product care inquiries, please email us using our contact form.
Cookie Policy
ACCEPTANCE PROCEDURES
When you visit our site for the first time and annulé intends to place cookies, we inform you that we use cookies via an informational banner at the top of the page.
By managing your cookie preferences, or by default, when continuing to browse the site, you consent to our use of these cookies.
However, you can change your cookie settings at any time. Below you will find further information about cookies and how you can manage their settings.
WHAT IS A COOKIE AND WHAT IS ITS PURPOSE?
A cookie is a small file that is sent to your browser and saved on your device when you visit a website such as annule.paris .
Cookies allow the site to function efficiently and improve its services, as well as provide information to the site owner for statistical or advertising purposes, primarily to personalise your browsing experience by remembering your preferences.
COOKIES USED ON OUR SITE
When you connect to our site, we may install different types of cookies on your device:
Technical cookies. These allow us to:
· Adjust the site’s appearance to your device display preferences (for example, the language used, display resolution, or operating system) when you visit our site, depending on your device’s software or media player;· Implement security measures, such as asking you to sign in again to certain content or service after a period of time;
· Give you access to reserved and personal areas of our site (e.g., your account) using credentials and data you may have previously provided;
· Store information from forms you have completed on our site (e.g., account registration, order forms), or information related to products, services, or content you have selected (e.g., subscribed services, cart contents).
Audience measurements cookies, that allow us to:
· Obtain visitor statistics and usage data related to various elements of our site (e.g., sections and content visited, browsing paths) in order to help us improve the interest and usability of our services.Advertising cookies, that allow us to:
· Where you have provided personal data, including your electronic contact information (e.g., during registration, ordering, or using one of our services), associate this information with browsing data to send you marketing communications, such as promotional emails, relevant to your preferences.Payment security cookies, that allow us to:
· Help prevent online fraud (payment fraud, identity theft, etc.). Accordingly, annulé or service providers acting on our behalf may store trackers to collect information about the device used to place an order (such as operating system, device location, proxy use, etc.).These “fingerprint” trackers, combined with your order data, are used to confirm your order, payment method, and delivery method.
Your browsing data may be linked to your profile across different devices thanks to cookie exchange technology, allowing us to recognise your activity regardless of the device or platform used.
HOW CAN I DISABLE COOKIES AND MANAGE MY PREFERENCES?
Browser Settings:
Most browsers are configured to accept, manage, or disable cookies through their settings.
Please note that disabling navigation or functional cookies may affect the operation of the website and/or limit the services we offer.
You can manage cookies through the following browser settings pages:
· Internet Explorer: https://support.microsoft.com/en-gb/hub/4338813/windows-help
· Safari: https://support.apple.com/
· Chrome: https://support.google.com/?HL=EN-GB&HLRM=FR&HLRM=EN
THIRD PARTIES
For more information on cookies and to manage your preferences for third party profiling cookies, please visit www.youronlinechoices.com
Once on the site, under the “Your choices” section, you can:
· View the list of third-party companies (our partners) that install cookies on our site;
· Check whether cookies are active and manage your consent individually (on/off);
· Access further information about each company and its privacy/cookie policies via the dedicated (info) section.
ACCESS TO DATA AND CUSTOMER CARE
You may freely and at any time exercise your rights under Article 7 of the Privacy Code, or request assistance and information on how to provide or withdraw your consent, or delete cookies from your browser, by sending an email to contactannule@gmail.com
We will respond to your request promptly.