Term & Conditions
Privacy Policy
Return Policy
Privacy Policy
You may return any item purchased on therow.com within 14 days of the delivery date by following the instructions below:
- Fill out the Return Form. This will enable you to initiate your return request which will be reviewed by our Customer Care team. Within 1 business day of submitting a request you will receive your Return Authorization by email, which is required for us to process your return.
- Once you have received your Return Authorization please make sure the item(s) you wish to return is in its original condition, tags and packaging included, otherwise we will be unable to approve your return and issue a refund.
- Our Customer Care team will provide additional instructions in the Return Authorization email to help you complete your return.
Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you. Please note that shipping fees are non-refundable.
The Row takes full responsibility for the return label and associated shipping costs for orders returning from the following regions: United States, United Kingdom, European Union, Canada, Switzerland, Monaco, San Marino, Vatican City, Norway, UAE, Qatar, Japan, Hong Kong, Macau, Australia, Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, Vietnam.
Please note that for regions not included in the above list, it is the customer’s full responsibility to arrange the return of their unwanted item(s), upon receiving their RA and return instructions from The Row Customer Care.
If you have any questions or concerns regarding our returns process please contact Customer Care.